Aleva(R) - Terms and Conditions of Sale

These terms and conditions of sale cover the sale of goods by Aleva Pty Ltd (ABN 82 105 367 342) to its valued customers.

1. Pricing 

The prices quoted on the Aleva website for each product include Goods & Services Tax (GST), where it applies. A total for all goods selected will show the total amount of GST applying to the purchase. Any purchase volume discount applying is reflected in the price for that item. If shipping charges apply they will be shown separately and include GST.

2. Payment and Contract 

A purchase of goods is established by completing the on-line purchase transaction and effecting payment via Westpac PayWay API or PayPal Merchant facilities.

We accept VISAMastercard, Diners Club, Discover & American Express Credit Cards. All payments are secured via 256BIT SSL.

An order is accepted by Aleva and a Contract is formed upon completion of the payment process at which time a payment receipt and full details of the purchase are provided to the purchaser's email address.

Delivery of the goods takes place after the payment process is completed.

An advice is emailed as the goods are despatched quoting the parcel's Tracking Number as well as a link to the Australia Post Tracking website. 

3. Shipping and Delivery 

Aleva deliver products Australia wide via Australia Post:

a) eParcel Signature on Delivery with Authority to Leave - Standard and

b) Express eParcel Signature on Delivery - Express. Please note the exception to Express Delivery in b) below.

Orders are dispatched within 2 business days.

However, we endeavour to dispatch same business day for all orders received before 12 Noon Eastern Standard Time.

Express eParcel orders must be received by 12 Noon Eastern Standard Time to guarantee same day dispatch.

Shipping times for Australia Post eParcel Standard Delivery are estimated at between 2-7 business days depending on your location within Australia.

Australia Post Express eParcel service offers next business day delivery of your parcel when sending it through the 'Express Post network ‘. For a definition of Express Post network see This network covers 80% of Australian private and business addresses and post office boxes. Aleva is based in Berry, New South Wales, 2535.

A copy of the tax invoice will accompany the goods and this document is also the delivery docket.

An advice is emailed as the goods are dispatched quoting the parcel's Consignment Number as well as a direct link to the Australia Post Tracking website. 

Enquiries for delivery outside of Australia will be the subject of a quote for the separate cost of the delivery in addition to the listed price.

a)  Standard Delivery

Australia wide Standard Delivery is via Australia Post's 'eParcel Signature on Delivery with Authority to Leave' Service.

Free shipping applies to all orders of $350 or more.

A flat rate charge of $13.95 inclusive of GST applies to orders less than $350.

Once we despatch the goods, we email the Customer via the nominated email address on the order, quoting the parcel's Consignment Number with a direct link to the Australia Post tracking results page. 

On the following business day and thereafter, the customer will be kept informed directly from Australia Post via email and SMS notifications, advising when the parcel will be delivered.

The Customer’s signature and name will be captured when the Customer is at home. If the customer is not at home, Australia Post will leave a card and take the parcel to a nearby Post Office for collection and signature by the customer (or their nominated representative).

Authority to leave

Prior to delivery, Australia Post offers alternative delivery options via Australia Post tracking site, MyPost.

(i) Safe Drop

Safe Drop’ is available to Customers with free standing residences which have a safe location that is protected from the weather and out of sight from the street. It is not available to PO Box, business, or apartment addresses. The postie has the discretion as to whether the nominated location is suitable. If the parcel is left, a photo will be taken as proof of delivery.

 Please note that if you elect the Safe Drop option, our terms and conditions will change. See Clause 5 Risk & Entitlement – below.

(ii) Redirect

Australia Post’s Collect@Post service allows the Customer to redirect to various collection points, including Post Offices, P O Box locations and free 24/7 Parcel Lockers.

b)  Express Delivery

Australia wide Express Delivery is via Australia Post's 'Express eParcel Signature on Delivery' Service.

This service is not available for carton quantities of Medline Disposable Products or other Medline Products which will be delivered from the Bulk Warehouse.

The cost of Australia Post Express eParcel Signature on Delivery Service is calculated and charged to the customer who elects this option, as part of the checkout process.

Once we despatch the goods, an email is sent to the purchaser quoting the parcel's Consignment Number with a direct link to the Australia Post tracking results page. 

At the time of delivery, if there is no one available to sign for the goods, a card will be left with collection details and the parcel will be taken back to the local Post Office. 

4. Transaction Currency

All transactions are processed in Australia Dollars (AUD).

All prices will be quoted in Australian dollars and payments will be made in Australian dollars.

For international purchases, no consideration will be made by Aleva for any variance in exchange rates from the time the quote is provided to the time the delivery is made.

5. Risk and Title

The risk in and title to the Goods passes to the Customer:

(a) at the time of Delivery or

(b) at the time they elect Australia Post’s Safe Drop service. Specifically, when subscribing to this service, the Customer affectively enters into a new agreement with Australia Post and accepts risk and responsibility for their parcel.

6. Customer Service Policy

Aleva is committed to providing exceptional customer service and quality assured products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-9 business days from receipt of the order; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  

7. Feedback and Complaints Policy 

We welcome feedback or complaints about the products and information we provide, and/or our customer service. Aleva is passionate about providing products and customer service which meets our customers needs and expectations; so we are happy to discuss concerns openly and we have a strong desire to resolve any issues to our customers satisfaction.

As a registered NDIS provider we have a complaints management & resolution system in place. For more information on the strategies in place to support an NDIS participant make a complaint see our 'Easy Read' article here

You can call Aleva on 1300 253 821 or write to us at P O Box 410, Berry New South Wales 2535 or email [email protected] via the 'Contact Us' button below. We will acknowledge the communication by the next business day.

8. Refund/Return of Goods Policy 

If the customer claims that the goods do not match the details on the invoice then the customer shall give notice to Aleva within 5 days of the receipt of the goods. Upon receipt of the advice by Aleva, an authorization will be provided for the return of the goods. In this event the cost of the return of the goods will be borne by Aleva and the goods will be credited in full, or replaced at the request of the customer. Any difference between the original invoiced value and the price of the replacement will be adjusted.

 If in the event that the goods after having been opened are found to contain a manufacturing fault, Aleva must be contacted for a return authorization. In this event the cost of the return of the goods will be borne by Aleva and the goods will be credited in full, but only in the event that the manufacturing fault is confirmed.

 In the event that the goods are damaged in transit, Aleva must be contacted for a return authorization. In this event the cost of the return of the goods will be borne by Aleva and the goods will be credited in full, or replaced at the request of the customer, in the event that the damage is confirmed.

 A ‘Change of Mind’ return will be considered by Aleva in special circumstances. This will only extend to claims within 14 days of delivery and goods found to be in original and re-sellable condition upon their return, including packaging. Aleva will not accept a return of product which has been used or worn, past the goods date of expiry, not in a saleable condition due to improper storage, spoilage or damaged packaging, or received by Aleva more than 61 days after the date of the Return Authorisation being issued.

Such a return must be first approved by Aleva who will provide a Return Authorisation Number. The customer must arrange and pay for the return of goods. If the goods are found to be in a suitable condition by Aleva Quality Assurance, upon their return a credit to the invoiced value of the returned goods will be provided. Aleva will deduct a Restocking Fee for ‘Change of Mind’ returns as follows:

a) $25.00 or 15% of the invoiced value of the goods, excluding postage, whichever is the greater on goods returned via Australia Post

b) If you request collection of Cartons originally delivered to you via Courier, the fee is expressed as a percentage of the invoiced amount based on the time lapsed from the Invoice Date as detailed:

Time lapsed between Return & Invoiced Date / Re-Stocking Fee

0-30 days / 5% + $55 (incl GST) Freight

31-60 days / 10% + $55 (incl GST) Freight

It is advisable to retain the Consignment Number of a return via Australia Post to confirm tracking and delivery. Goods being returned via Australia Post should be addressed as follows:

Return Authorisation Number

Aleva Pty Ltd

P O BOX 410

Berry New South Wales 2535

Cartons being collected by Courier will require attachment of a Consignment Note (s) to the Carton(s) which we will provide.

9. Warranty

Malem Enuresis Alarms are provided with a warranty from the Australian distributor, for manufacturing defects for a period of 6 months from the date of purchase; it does not cover batteries, sensors, bed-mats, straps, water flooding or damage caused by misuse or accidental damage.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Privacy Policy

Aleva is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if requested) and to personalise your shopping experience with us.

Aleva uses Australia Post to deliver your parcel and to facilitate tracking and contact. Accordingly, your name, address, email address and phone number are relayed to Australia Post. This personal information is not used for any other purpose by Australia Post, nor is it provided to any third parties. If you require to understand their Privacy Policy please see

If you provide an email address when you place an order, to receive order confirmation, order fulfilment progress or parcel delivery tracking status via Australia Post, you agree to receive occasional product information, healthcare news and other marketing communications from Aleva. If you do not wish to receive these newsletters you can simply unsubscribe to avoid any future communications.

Aleva uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Aleva only last while you’re browsing our website.

We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. 

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. 

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. 

11. Security Policy 

When purchasing from Aleva your financial details are passed through a secure server using the latest 128- bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre: [email protected].

12. Applicable Law

All purchases and terms and conditions are subject to the laws of New South Wales, Australia.

13. Intellectual Property

The business name Aleva and Aleva Trade Mark registration is owned by Aleva Pty Ltd.

No reproduction of the Aleva mark, any other trade mark, contents from the Aleva Website or material including packaging on products supplied by Aleva, may be made without the approval in writing by a Director of Aleva Pty Ltd. Aleva website design, product packaging design, all images and text appearing on the site, are copyright.

Contact Us
Get in touch to discuss your situation 1300 253 821