National Registered NDIS Provider

Aleva Pty Ltd is a National Registered NDIS Provider for Consumables/Core Supports

The National Disability Insurance Scheme (NDIS) is an Australian Government Scheme designed to assist eligible Australians who are living with a permanent or significant disability. The Scheme is managed by the National Disability Insurance Agency (NDIA).

Aleva has been a national registered NDIS Provider since 2017 and our registration (NDIS # 4050006497) is for Core Supports within Assistive Products for Personal Care & Safety Australia-wide. 'Assistive products for personal care and safety' include the provision of assistive products for self-care activities and participation in self care. This includes:

• products to manage incontinence
• products to facilitate washing and drying the participant's body, caring for the participant's body and body parts, dressing and protecting the participant's body

Aleva specialises in Advanced Continence Care Products and other Consumables including:

• Bed & Chair Protectors - Advanced Washable Textiles & Disposable Under-pads that are absorbent and waterproof
• Continence Underwear - Washable & Disposable Underwear for Adults & Children including pads, liners, pull-ups, tabbed all-in-one briefs and nappies
• Catheters and Catheter Accessories
• Continence Swimwear 
• Enuresis (Bedwetting) Alarms, Reminder Watches, Bladder Stimulators, Continence Pessaries
• Disability-related Skin and Wound Care
• Disability-related Personal Care Bathing & Flushable Wipes
• Personal Protective Equipment including Face Masks, Isolation Gowns, Gloves, Shoe Covers

Step 1 - Create an NDIS Account

Before you can place an NDIS order an NDIS account needs to be completed in the name of the Participant.

We cater for all NDIS plan types including Agency, Plan Managed and Self Managed NDIS funding.

Simply complete the registration process by NDIS Plan type here or 

• call Aleva Customer Care 1300 253 821 or
• email [email protected] with your information or
• download, complete and email the following form to [email protected] 

Our Product Specialists offer a personalised service and are available Monday to Friday between 9am - 5pm (EST) to discuss your product needs, create an account and place orders. 

If you are a Parent, Plan or Correspondence Nominee or Support Coordinator you will need to create a separate account for each participant you may be supporting.

Step 2 - Create the order

Orders may be created on-line

• Log onto www.aleva.com.au via the NDIS Account tab with the Username and password provided when you created the account. Simply load the cart with the product selection and confirm the order. 
• or call us on 1300 253 821 (between 9am - 5pm EST) or 
• email us on [email protected]

Plan Managed accounts

We will auto-email the tax invoice to the Plan Manager for payment. The order remains 'on hold' until the payment has been received. Once payment has been received the order is processed and dispatched. We will email to confirm order processing (which includes a soft copy of the invoice) and dispatch.

If you have a Support Co-Ordinator we also auto-email confirmation of the order to them.

Agency (NDIA) Managed accounts

We will complete a Service Booking for the order in the NDIA portal and dispatch the order. We will email to confirm order processing (which includes a soft copy of the invoice) and dispatch. We will claim payment after we have dispatched the order.

If you have a Support Co-Ordinator we will auto-email confirmation of the order to them.

Self Managed accounts

Simply pay using the PayPal or Credit Card options. You will receive confirmation of the order together with a copy of the tax invoice and we will dispatch the order to you.  

Provider Endorsement when your plan is on the PACE system

Under the new PACE system you will need to endorse service providers via the NDIA. To endorse Aleva as your consumables / core support provider contact the NDIA National Call Centre on 1800 800 110 or contact your Local Area Coordinator.