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How to Order by NDIS Plan type

Can I use NDIS funding to buy Aleva products?

Aleva is a NDIS registered provider (Number 40500006497) and can supply assistive products for personal care and safety nationally.

If your goals include Daily Living our products help you achieve them.

Aleva provides consumables including:

    • washable incontinence products for adults and children
      • absorbent & waterproof underwear
      • absorbent & waterproof bed and chair protectors
      • waterproof mattress, pillow & quilt protectors
    • disposable pads, liners, pull-ups and briefs
    • disposable nappies
    • incontinence alarms and
    • bathing/skin care

We cater for all NDIS plan types, including Agency Managed, Self Managed, Plan Managed or a combination of these three. See the following steps to order by plan type below.

Agency Managed funding - the NDIA pays registered providers on your behalf

To request an order that will be paid directly to Aleva by the NDIA:

On-line

Create an NDIS Agency Managed account in the name of the participant and identify the products you require and place them into the on-line shopping cart as a Purchase Order. Please note that you will need to quote a Purchase Order Reference as part of this process. This may simply be your initials or the date etc. We will call you to discuss and confirm your order. We will complete a ‘Service Delivery’ corresponding to your order within the NDIS portal. After NDIS approval of the Service Delivery, you will receive an email confirmation & we will despatch the order to you. Upon despatch you will also receive consignment details and a direct link to Australia Post tracking.

Note that if you are the nominee for the NDIS participant, please ensure that you create the account in the name of the participant. 

To ensure that you create an NDIS account see 'NDIS Account' above top right or go to https://www.aleva.com.au/kcustomer/account/login/  

Phone or Email

Call Customer Care on 1300 253 821 or email [email protected] with your plan and order details. We will create an account for you as we complete a 'Service Delivery' corresponding to your order within the NDIS portal. After NDIS approval of the Service Delivery, you will receive email confirmation & we will despatch the order to you. Upon despatch you will also receive consignment details and a direct link to Australia Post tracking.

Plan-Managed - the NDIA pays a registered plan manager, who will pay providers for you

As your funding has been allocated to your Plan Manager to manage your plan's financial transactions, your Plan Manager will be responsible for paying for the order.

On-line

Create an NDIS Plan Managed account in the name of the participant and identify the products you require and place them into the on-line shopping cart as a Purchase Order. Please note that you will need to quote a Purchase Order Reference as part of this process. This may simply be your initials or the date etc. We will call you to discuss and confirm your order and details of your Plan Manager. We will issue a Tax Invoice to your Plan Manager for payment and when payment has been received despatch the order. Upon despatch you will also receive consignment details and a direct link to Australia Post tracking.

To ensure that you create an NDIS Plan Managed account see 'NDIS Account' above top right or go to https://www.aleva.com.au/kcustomer/account/login/  

Phone or Email

Call Customer Care on 1300 253 821 or email [email protected] with your plan and order details as well as details of your Plan Manager. 

Self-Managed - the NDIA provides you with funding and you pay providers directly

You have two options available:

a) If you wish to pay for your order and then seek reimbursement from the NDIA:

On-line

Create an NDIS Self Managed account, place your order and pay on line via credit card, Paypal or direct debit through PoliPay. We will issue a Tax Invoice and you can then arrange reimbursement from the NDIA. As we despatch your order you will receive consignment details and a direct link to Australia Post tracking.

Phone or Email

Call Customer Care on 1300 253 821 or email [email protected] with your plan and order details and pay via credit card. We will issue a Tax Invoice and you will then arrange reimbursement from the NDIA. As we despatch your order you will receive consignment details and a direct link to Australia Post tracking.

b) If you wish to seek reimbursement from the NDIA first and then pay Aleva:

Create an NDIS Self Managed account, create your order and choose the Purchase Order Payment option so we can issue a Proforma Tax Invoice. You can then arrange reimbursement from the NDIA before you pay Aleva. As we despatch your order you will receive consignment details and a direct link to Australia Post tracking.

Phone or Email

Call Customer Care on 1300 253 821 or email [email protected] with your plan and order details and request a proforma Tax Invoice. You will seek reimbursement from the NDIA and when the funds are available you will then pay Aleva and we will despatch your order. As we despatch your order, you will receive consignment details and a direct link to Australia Post tracking.

To ensure that you create an NDIS account see 'NDIS Account' above top right or go to https://www.aleva.com.au/kcustomer/account/login/  

Australia Post eParcel Signature on Delivery with Authority to Leave

All orders are despatched via Australia Post eParcel Signature on Delivery.
As orders leave our warehouse you receive an email quoting the consignment number together with a direct link to Australia Post’s on-line tracking tool.
See our Terms & Conditions for comprehensive information on shipping.

 

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