Call us on 1300 253 821 (1300ALEVA1) Or call us on 02 4465 1888
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How to Order by NDIS Plan type

How to Order by NDIS Plan type

Can I use NDIS funding to buy Aleva products?

Aleva is a NDIS registered provider and can supply assistive products for personal care and safety nationally. If your goals include Daily Living our products help you achieve them. Aleva provides consumables including:

    • washable incontinence products for adults and children
      • absorbent & waterproof underwear
      • absorbent & waterproof bed and chair protectors
      • waterproof mattress protectors
    • incontinence alarms and
    • skin care products

My NDIS plan is Agency Managed (by the NDIA)

To request an order that will be paid directly by the NDIS, firstly Create an account. Identify the products you require and place them into the on-line shopping cart as a Purchase Order. We will call you to discuss and confirm your order. We will complete a ‘Service Delivery’ corresponding to your order within the NDIS portal. After NDIS approval of the Service Delivery we will despatch the order to you and arrange payment from the NDIA. Alternatively, call us on 1300 253 821 or email [email protected] with your plan and order details.

My NDIS plan is self-managed

      Create an account, place your order and pay on line via credit card, Paypal or PoliPay direct debit. Alternatively, call us on 1300 253 821 or email 

[email protected]

      with your plan, order and payment details. We will despatch your order and issue a Tax Invoice. You will then arrange reimbursement of the payment from the NDIA

My NDIS plan is managed by a registered Plan Management Provider

Your Support Co-Ordinator creates an account for you, places the order and pays on line via credit card, PayPal or PoliPay direct debit. Alternatively, they call us on 1300 253 821 or email [email protected] with your plan, order and their payment details. We will dispatch your order and issue a Tax Invoice to the Plan Manager. They will then arrange reimbursement of the payment from the NDIA.

Australia Post eParcel Signature on Delivery with Authority to Leave

All orders are despatched via Australia Post eParcel Signature on Delivery.
As orders leave our warehouse you receive an email quoting the consignment number together with a direct link to Australia Post’s on-line tracking tool.
See our Terms & Conditions for comprehensive information on shipping.

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