Call us on 1300 253 821 (1300ALEVA1) Or call us on 02 4465 1888
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How to Order by NDIS Plan type

 

Can I use NDIS funding to buy Aleva products?

Aleva is a NDIS registered provider* and can supply assistive products for personal care and safety nationally.

If your goals include Daily Living our products help you achieve them.

Aleva provides consumables including:

    • washable incontinence products for adults and children
      • absorbent & waterproof underwear
      • absorbent & waterproof bed and chair protectors
      • waterproof mattress protectors
    • incontinence alarms and
    • skin care products

We cater for all NDIS plan types, including Agency Managed, Self Managed, Plan Managed or a combination of these three. See the following steps to order by plan type below.

My NDIS plan is Agency Managed (by the NDIA)

To request an order that will be paid directly to Aleva by the NDIS:

On-line

*Create an NDIS account and identify the products you require and place them into the on-line shopping cart as a Purchase Order. Please note that you will need to quote a Purchase Order Reference as part of this process. This may simply be your initials or the date etc. We will call you to discuss and confirm your order. We will complete a ‘Service Delivery’ corresponding to your order within the NDIS portal. After NDIS approval of the Service Delivery, you will receive an email confirmation & we will despatch the order to you. Upon despatch you will also receive consignment details and a direct link to Australia Post tracking.

*If you are the nominee for the NDIS participant, please ensure that you create the account in the name of the participant. 

Phone or Email

Call Customer Care on 1300 253 821 or email [email protected] with your plan and order details. We will create an account for you as we complete a 'Service Delivery' corresponding to your order within the NDIS portal. After NDIS approval of the Service Delivery, you will receive email confirmation & we will despatch the order to you. Upon despatch you will also receive consignment details and a direct link to Australia Post tracking.

My NDIS plan is self-managed

If you wish to pay for your order and then seek reimbursement from the NDIA:

On-line

Create an account, place your order and pay on line via credit card, Paypal or direct debit through PoliPay. We will issue a Tax Invoice and you can then arrange reimbursement from the NDIA. As we despatch your order you will receive consignment details and a direct link to Australia Post tracking.

Phone or Email

Call Customer Care on 1300 253 821 or email [email protected] with your plan and order details and pay via credit card. We will issue a Tax Invoice and you will then arrange reimbursement from the NDIA. As we despatch your order you will receive consignment details and a direct link to Australia Post tracking.

If you wish to seek reimbursement from the NDIA and then pay Aleva:

Phone or Email

Call Customer Care on 1300 253 821 or email [email protected] with your plan and order details and request a proforma Tax Invoice. You will seek reimbursement from the NDIA and when the funds are available you will then pay Aleva and we will despatch your order. As we despatch your order, you will receive consignment details and a direct link to Australia Post tracking.

My NDIS plan is managed by a registered Plan Management Provider

As your funding has been allocated to a third party to manage your plan's financial transactions, your Plan Manager will be responsible for paying for the order:

Phone or Email

Call Customer Care on 1300 253 821 or email [email protected] with your plan and order details as well as details of your Plan Manager.

Australia Post eParcel Signature on Delivery with Authority to Leave

All orders are despatched via Australia Post eParcel Signature on Delivery.
As orders leave our warehouse you receive an email quoting the consignment number together with a direct link to Australia Post’s on-line tracking tool.
See our Terms & Conditions for comprehensive information on shipping.

*Number 40500006497

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