All orders continue to be fulfilled as usual and we are doing everything possible to get them to you as quickly as possible. However the impacts of COVID-19 are causing significant delays in transit delivery times, particularly as a result of the current lock-down in Victoria.
We ship through the Wollongong Business Hub of Australia Post (AP). Alternatively if your order includes carton quantities, these may be delivered directly by courier.
Australia Post is working hard to deliver safely and as quickly as possible and is adapting to the challenges which include record parcel volumes, social distancing measures in place at their facilities and the significant reduction in flights, all of which are contributing to transit delays.
Our Standard Delivery is via AP’s eParcel Service. AP have temporarily suspended the requirement of your signature. Instead an AP staff member will record your name and acknowledge delivery in their system. Australia Post’s Express Post service will continue to be the fastest postal delivery option but orders could take five business days or more to be delivered.
Customer Care is available on 1300 253 821 should you wish to discuss the impact on your location.